Handle inbound and outbound calls, emails, and chat queries from customers.
Respond to product inquiries, order status updates, service requests, and complaints.
Maintain a polite and professional tone in all interactions.
Issue Resolution
Log, track, and resolve customer complaints efficiently.
Coordinate with internal departments (Sales, Dispatch, Technical, etc.) for timely solutions.
Ensure follow-up until resolution and closure of the case.
Customer Relationship Management
Build positive relationships and ensure customer satisfaction.
Identify recurring issues and suggest improvements to internal processes.
Support retention by maintaining strong post-service follow-up.
Data & Documentation
Maintain accurate records of customer interactions and transactions.
Update CRM or ticketing systems with relevant case details.
Prepare periodic reports on customer feedback and issue trends.
Team Coordination & Quality
Work collaboratively with the team to achieve service-level targets (TAT, CSAT).
Participate in regular training sessions to enhance communication and product knowledge.
Adhere to company policies, communication standards, and escalation procedures.
Job Types: Full-time, Permanent
Pay: ₹8,783.38 - ₹30,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.