Job Description

Customer Service Executive (Chat Support - US Clients)

Location: Noida ( work from Office)
Work Hours: 8 P.M to 5 A.M
Job Type: Full-Time
Experience: 1-2 years (Required)

About the Role:

We're hiring an experienced and proactive

Customer Service Executive

to join our support team. In this role, you will be responsible for handling

live chat support

for our

US-based clients

, ensuring quick, clear, and professional communication.

This is a great opportunity for someone who thrives in a fast-paced environment, has excellent written English, and is committed to delivering an outstanding customer experience.

Key Responsibilities:

Provide real-time

chat support

to customers across the US market Resolve customer issues efficiently and professionally Handle multiple chats simultaneously while maintaining high service standards Accurately log all customer interactions in the system Collaborate with internal teams when escalation is needed Stay updated on products, services, and policies to provide accurate information

Requirements:

1-2 years

of experience in customer support (chat-based preferred) Excellent

written and verbal communication

in English Experience dealing with

international (US-based)

customers Ability to multitask and manage time effectively in a remote setting Familiarity with chat platforms like

Zendesk, Zohodesk, Freshdesk

, or similar Willingness to work during

US business hours

Nice to Have:

Prior experience in

e-commerce, SaaS

, or

service-based industries

Problem-solving mindset and customer-first attitude Ability to work independently with minimal supervision

Benefits:

Competitive salary Flexible remote work environment Performance-based incentives Career growth opportunities Supportive and collaborative team culture

How to Apply:

Apply directly through Indeed or send your resume to hello@mochan.xyz
with the subject line:

"Application - Customer Service Executive (Chat Support)"

Our website is "https://mochan.in/". please note that the website is currently in progress.

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Leave encashment
Application Question(s):

Are you available to work in night shift from 8pm to 5am? Are you currently working? How strong are your English communication skills? Can you join immediately?
Experience:

How much experience you have in Customer Support field?: 1 year (Preferred)
Work Location: In person

Speak with the employer

+91 9266240737