Job Description

Job role

To support the UK Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.

Key responsibilities

Process and manage customer sales orders, ensuring all orders are communicated to the Logistics team according to agreed schedule and lead times Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring relevant team are aware. Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication Measure customer satisfaction by ensuring all customer issues are captured and resolved in a timely manner Undertake any further duties which may from time to time be assigned
This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.

Person Specification

Customer Service experience in UK/ US Supply Chain, Logistics or Distribution experience Stock/Inventory Management Basic Import/Export experience preferred but not essential
Knowledge and skills

Intermediate IT skills: Outlook, Excel, Word, PowerPoint Excellent verbal and written communication skills Good organisational skills Strong attention to detail Ability to prioritise workload, multitask and work to deadlines Ability to work on own initiative and with multiple stakeholders Flexible to take on extra and varied tasks when required Enjoy working in a fast paced environment Proactive and quick thinking in solving problems Have a positive attitude with a strong passion for what you do
Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Application Question(s):

What is your Current monthly CTC? What is your Expected monthly CTC? If Selected, how soon can you join?
Work Location: In person