We are looking for a highly motivated and customer-focused individual to join our team as a
Customer Service Representative
. The ideal candidate will be responsible for managing customer interactions, resolving queries, and ensuring a smooth and satisfactory service experience.
Key Responsibilities:
Handle inbound and outbound customer calls and respond to emails/messages.
Assist customers with inquiries, complaints, and service-related issues.
Provide accurate product/service information and resolve problems effectively.
Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns.
Maintain up-to-date records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.
Achieve individual and team performance targets.
Requirements:
Minimum qualification: Graduate in any discipline.
Excellent verbal and written communication skills in English (Hindi preferred).
Strong problem-solving skills and attention to detail.
Ability to multitask and manage time effectively.
Proficiency in basic computer applications (MS Office, email, CRM tools).
Customer-oriented attitude with a passion for service excellence.
Shift:
Day shift
Salary:
As per industry standards (based on experience and qualifications)
Why Join Us?
Friendly and inclusive work environment
Opportunities for growth and learning
Performance-based incentives
Employee wellness initiatives
Interested candidates can send their resumes to Email: krishna.kanth@avaanindia.com or WhatsApp: 9848653525.
Job Type: Full-time
Pay: ₹200,000.00 - ₹400,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
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