Job Description

Verbal and written communication in English is a must.

Key Responsibilities:

1. Customer Interaction & Support

- Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on their preferences and budget.

2. Booking & Reservation Management

- Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company's system.

3. Issue Resolution

- Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.

4. Sales & Upselling

- Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.

5. Documentation & Reporting

- Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.

6. Collaboration & Coordination

- Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.

Qualifications & Skills:

-

1. Bachelor's degree in

Travel & Tourism, Hospitality Management

, or related field (preferred).

2. Prior experience in

customer service, preferably in the tourism or travel industry

.

3. Excellent

communication skills in English

and interpersonal skills.

4. Strong

problem-solving abilities

and attention to detail.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

How much would you rate yourself in English communication from 1 - 10? What is your Current CTC? What is your Expected CTC? What is your Notice Period?
Work Location: In person