Job Description

:

We are an established e-commerce company with 12+ years of experience, looking for a

Customer Support Executive

to handle customer interactions across multiple platforms and ensure a smooth post-purchase experience.

Key Responsibilities:

Handle customer queries via

calls, WhatsApp, email, and social media

Process

order tracking, cancellations, returns, refunds, and replacements

Resolve customer complaints politely and within TAT Coordinate with

warehouse, logistics, and operations teams

Update customer details and interaction records in CRM Follow up on pending customer issues until closure Maintain high customer satisfaction and retention
Required Skills:

Excellent

communication skills

(English & Tamil mandatory) Experience in

e-commerce / online retail customer support

Familiar with

order management systems, CRM tools

Ability to handle high-volume customer interactions Strong problem-solving and interpersonal skills
Preferred Qualifications:

Any graduate Prior experience in

D2C brands / online marketplaces

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund
Work Location: In person