Job Description

Job Overview:

The Guest Relationship Executive is responsible for providing an exceptional in-store experience by welcoming customers, understanding their needs, guiding them through the purchasing process, and ensuring customer satisfaction. This role requires excellent communication skills, attention to detail, and a proactive approach to building positive customer relationships.

Key Responsibilities:

Greet and Welcome Customers:

Warmly greet customers with a smile and "Vanakkam" to create a welcoming atmosphere.

Identify Customer Needs:

Enquire about the customer's specific needs or preferences to better assist them.

Guide to Relevant Counter:

Lead customers to the appropriate section based on their requirements.

Offer Comfort:

Provide seating arrangements to make customers feel comfortable.

Facilitate Introduction to Salesman:

Inform the relevant salesman about the customer's needs and introduce them to the customer.

Assure Continuous Assistance:

Reassure customers to continue their purchase and let them know you are available for further assistance.

Offer Beverages:

Ask about the customer's preferred drink and offer it accordingly to enhance their experience.

Periodic Check-ins:

Check in on the customer periodically to ensure they are comfortable and well-served.

Assist with Billing and Delivery:

Support the customer during the billing process and ensure smooth delivery of purchased items.

Provide a Warm Send-Off:

Give a courteous farewell, ensuring customers feel valued and encouraging them to revisit by expressing your expectation of seeing them again.

Report Customer Concerns:

Proactively report any signs of customer dissatisfaction to the manager for resolution.

Active Floor Presence:

Maintain an active and attentive presence on the floor to promptly attend to customer needs.

Qualifications & Skills:

Proven experience in customer service or hospitality roles. Excellent interpersonal and communication skills. Friendly demeanor with a proactive and problem-solving attitude. Ability to manage time and multiple customer interactions effectively. Basic knowledge of billing processes and customer satisfaction standards.

KPI

Customer Satisfaction Rate: Measure customer feedback and satisfaction scores based on their in-store experience.

Customer Revisit Rate: Track the number of returning customers attributed to engagement efforts and farewell messaging.

Timeliness of Assistance: Monitor the time taken to address and assist customers promptly at various touchpoints.

Resolution of Customer Concerns: Measure the percentage of customer issues reported and resolved effectively.

Active Floor Presence: Evaluate the frequency and consistency of active engagement on the floor throughout the shift.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Language:

English (Preferred)
Work Location: In person