Job Description

Customer Service Executive:

Role & Responsibilities:

Handle customer queries through phone, email, chat, or support tickets across multiple channels. Troubleshoot product or service issues and escalate to the appropriate department when necessary. Collaborate with other departments to escalate and resolve complex issues Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately. Deliver timely resolutions that align with your company's service-level agreements (SLAs). Represent the brand tone and values in every interaction to build trust and retention. Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement. Conduct post-resolution follow-ups to ensure customer issues are fully resolved and they are satisfied with the support received. Gathering, collating, and preparing documents, materials, and information for data entry Capturing data into CRM on real time basis Registering installation and service calls in CRM Creating digital documents from paper or dictation Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies Updating and maintaining databases, archives, and filing system Monitoring and reviewing databases and correcting errors or inconsistencies Generating and exporting data reports, spreadsheets, and documents as needed.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person