Job Description

Hiring: Customer Support Executive (Voice Process)

Location

: RMZ Millennia Business Park - Tower 1A, Ground Floor 143, Dr. MGR Road, Kandanchavadi, Chennai - 600096

Interview Time

: 10:00 AM - 1:00 PM

Shift

: Night Shift (6:30 PM - 3:30 AM)

Contact

: Natisha - 6369294822 (Call/WhatsApp)

Role Overview

We are seeking experienced professionals with strong communication skills and a background in medical billing to join our voice support team. This role involves engaging with insurance companies to follow up on pending claims and ensuring high levels of customer satisfaction.

Key Responsibilities

Make follow-up calls to insurance companies regarding pending medical claims Handle inbound and outbound calls, emails, and chats professionally Provide accurate information about services and policies Resolve customer issues and escalate complex cases appropriately Maintain detailed records of customer interactions and feedback Ensure customer satisfaction through timely updates and follow-ups Collaborate with internal teams to resolve service-related concerns Meet performance metrics including response time, resolution rate, and customer satisfaction

Required Qualifications & Skills

Bachelor's degree (preferred)

Minimum 1 year of experience

in Medical Billing Strong verbal and written communication abilities Familiarity with medical billing processes Active listening and problem-solving skills Ability to stay calm and professional under pressure Basic computer proficiency; experience with CRM tools is a plus

Key Competencies

Customer-first mindset Positive attitude and patience Time management and multitasking Team collaboration and accountability

Perks & Benefits

Fixed night shift (Monday-Friday) Cab facility for pick-up and drop Competitive salary with performance-based incentives Comprehensive training and development programs Supportive and growth-oriented work environment
Thanks

Nathisha J

HR Team

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Application Question(s):

How much do you rate yourself in Medical billing out of 5
Language:

English (Preferred)
Work Location: In person