We are looking for a proactive and customer-focused
Customer Service Executive
to handle both
voice and non-voice interactions
across various platforms. The ideal candidate will assist customers with inquiries, complaints, orders, returns, and general support -- ensuring a smooth and positive customer experience.
Key Responsibilities:
Voice Process:
Answer incoming customer calls related to products, orders, or service queries.
Provide accurate information, resolve complaints, and ensure customer satisfaction.
Follow up on customer concerns and ensure timely resolution.
Maintain call quality and customer handling standards.
Non-Voice Process:
Respond to customer queries via email, live chat, social media (Instagram, Facebook, WhatsApp), and website.
Process orders, handle returns/exchanges, and track delivery updates.
Maintain records of customer interactions using CRM tools.
Escalate unresolved issues to the appropriate internal teams.
Requirements:
Good verbal and written communication skills in English, Tamil
Strong listening and problem-solving abilities.
Proficiency in using computers, email, and social media chat platforms.
Prior experience in customer support (retail, textile, e-commerce) is a plus.
Ability to handle multiple chats or calls and multitask effectively.
Preferred Skills:
Experience with CRM tools or eCommerce platforms.
Knowledge of products like silk sarees, home decor items, or fashion-related merchandise.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Weekend availability
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
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