Job Description

Answer and respond to inbound customer calls and identify the needs of customers, resolve issues, and provide solutions Processing all aspects of bookings- reservation, rescheduling and cancellations as requested by the customers Coordinate with service providers to check availability of slots before booking, rescheduling or cancelling the reservation if an requested by the customer Providing customers with the organization's service and product information. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Responding to customer emails and live chat inquiries Provide accurate, valid and complete information by using the right methods /tools Handle customer complaints(if any) by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution Maintain records of customer interaction, bookings, and send daily reports Up Sell and promote products/services while on call Updated with product and process knowledge base to quickly answer inquiries Ensure you follow the customer service script provided by the company for uniformity. Perform additional duties as assigned by the manager

Desired Candidate Skills:

HSC passed from a recognized university 0-6 years of experience in a call/contact center environment(aviation background preferred) Strong written and verbal communication skills along with active listening Having positive approach towards work Able to understand customer issues and respond with empathy Provide a memorable customer experience and awesome customer service Skilled in documentation and note-taking during calls Basic knowledge in Ms Excel Excellent data entry skills Ability to multitask, prioritize and manage time effectively Excellent communication and problem-solving skills Fluent in English
Job Type: Full-time

Pay: ?17,000.00 - ?23,000.00 per month

Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Required) Hindi (Preferred)
Work Location: In person