Job Description

Answer incoming patient calls promptly and professionally Understand patient concerns and identify the appropriate doctor or department Schedule, reschedule, and cancel patient appointments accurately in the system Provide clear information about doctor availability, consultation timings, and clinic locations Collect and verify patient details such as name, contact information, and reason for visit Ensure appointments are booked according to medical priority and clinic protocols Confirm appointments with patients and share necessary instructions (documents, arrival time, etc.) Handle patient inquiries with empathy, confidentiality, and professionalism Coordinate with doctors, nurses, and front-desk staff for smooth appointment management Maintain accurate and up-to-date patient records in the system Escalate urgent or complex cases to the appropriate medical or administrative team Follow healthcare compliance, data privacy, and confidentiality guidelines (e.g., patient information security) Meet call handling, scheduling accuracy, and patient satisfaction targets
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person