Job Description

About the Role

We are looking for enthusiastic

Customer Service Executives proficient in Telugu

to join our customer support team. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring customer satisfaction in Telugu, along with basic English as needed.

Key Responsibilities

Handle inbound and outbound customer calls in

Telugu language

. Provide accurate information about products, services, and policies. Resolve customer issues, complaints, and queries in a professional manner. Maintain call records, update CRM systems, and follow up on pending requests. Ensure high levels of

customer satisfaction and service quality

. Escalate unresolved issues to senior support or relevant departments. Meet daily/weekly call handling and quality targets.

Requirements

Fluent in Telugu

(spoken and written). Good communication in

English

is an added advantage.

Graduate

in any stream. Prior

customer service / call center / BPO experience

preferred, but

freshers can also apply

. Basic computer knowledge (MS Office, email, CRM tools). Strong interpersonal and problem-solving skills. Ability to work in

rotational shifts

if required.

Key Skills

Customer Service Telugu Communication (Fluency) Problem Solving Patience & Empathy Call Handling & Documentation
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person