Customer Service Executive Telecom Network Operations And Maintenance

2 to 3 Years    Pune (Maharashtra)

Job Description

Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.

Minimum qualification & experience

Other knowledge/skills
2- 3 years of experience in wireless or IP transport network roll out (3G/4G/5G/Microwave/Small Cell, core network or backhaul network etc.)
Good understanding on wireless transport back haul network (IP and Transport)
Good understanding on fiber connectivity and IP technology
Good understanding of Network Implementation process for telecom operators
Experience in technical project implementation and tracking
Experience on co-ordinating with field techs and drive them remotely to deliver the project within timelines
Preparing project documentation and closing the project
Change management Ticket creation as per design and provided plan
Co-ordinate with stakeholders and end ensure the change management execution on time
Provide support during change event
Tracking change window time and extending change event
Communicate with various teams during change event as required
Project management and network rollout experience is must
CCNA and Project Management Professional certification would be an advantage

Key Responsibilities
Neutralized English communication is required
Should possess very good verbal and written communications skills
Ready to work in 24*7 rotational shifts or continuous night shifts depending on business need
A good team player, Customer friendly

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment: Network, Telecom, Telecommunications, Operations Manager, Customer Service, Technology, Operations
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Pune (Maharashtra),
  • Education
    Not mentioned
  • Experience
    2 to 3 Years
  • Apply By
    Jun 17, 2021
  • Job Posting Date
    Apr 17, 2021