Job Description

Job Summary

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

Handle customer calls professionally and empathetically

Resolve queries and provide timely, accurate solutions

Document customer interactions and maintain records

Meet performance metrics including call quality, resolution time, and customer satisfaction

Participate in training and quality assurance programs

Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

Minimum qualification: 12th pass or graduate

Excellent verbal communication skills in English (neutral accent preferred)

Basic computer proficiency and typing skills

Willingness to work in rotational shifts (including nights/weekends)

Patience, adaptability, and a customer-first attitude

Employment Type

Full-time, permanent

On-site only (no remote work)

Benefits

Health insurance

Provident fund

Incentives for performance

Transportation

PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY

Interested candidate share your CV on 7738138011

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?33,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person