Customer Service Executive

Year    Surat, Gujarat, India

Job Description

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Client Servicing Executive : We\xe2\x80\x99re looking for a well-rounded client manager who has good understanding of negotiation skills, leadership skills and convincing power to deliver the right solution to the clients with minimum team effort.The person must have a good understanding of how to make the team more productive and how to deal with different types of clients. We Are Looking For enthusiastic Minds In Our Young Agency Who loves to help & guide our clients to make the right decisions. Who works hard and inspires the team to do the same. Core Skills Required : \xe2\x97\x8f Fluent english
\xe2\x97\x8f Good verbal communication skills
\xe2\x97\x8f Client Convincing skill
\xe2\x97\x8f Conflict resolution
\xe2\x97\x8f Exceptional listening skill
\xe2\x97\x8f Task delegation
\xe2\x97\x8f Project management
\xe2\x97\x8f Getting things done on time
\xe2\x97\x8f Handling pressure
\xe2\x97\x8f Leadership skills Key Responsibilities : \xe2\x97\x8f Taking order requirements from clients & identifying their needs
\xe2\x97\x8f Delegating the work to the team effectively
\xe2\x97\x8f Delivering the work to the client and building a good relationship in the process
\xe2\x97\x8f Guiding the clients the right way and convincing them to accept the best solution.
\xe2\x97\x8f Implement necessary systems & processes to finalise maximum logos fast
\xe2\x97\x8f Constantly be in touch with the client & keep them happy at all cost
\xe2\x97\x8f Listen carefully & communicate ideas effectively to clients & design team
\xe2\x97\x8f Answer clients throughout the day & night times if necessary on holidays also. Day to Day Activities : \xe2\x97\x8f Send a welcome message to the client
\xe2\x97\x8f Call client & collect the brief
\xe2\x97\x8f Fill out the pdf brief in detail & add it to Clickup with voice recording
\xe2\x97\x8f Collect versions from the design manager and send it to the client
\xe2\x97\x8f Call the client right away & ask for the feedback
\xe2\x97\x8f Follow-up with the client to collect feedback.
\xe2\x97\x8f Convince clients to finalise one of the sent designs
\xe2\x97\x8f Do the necessary revisions fast & finalise the logo
\xe2\x97\x8f Call client for the payment
\xe2\x97\x8f Tell designer to prepare final delivery of the design
\xe2\x97\x8f Send it to the client with google review link
\xe2\x97\x8f Send thank you message to the client
\xe2\x97\x8f Call the client & collect video testimonial from them
\xe2\x97\x8f Follow-up with client for video testimonial
\xe2\x97\x8f Call client to collect picture of them with logo
\xe2\x97\x8f Follow up with client to collect the picture Job Timing :
9:15 to 6:45 (45 min lunch break)
Monday to saturday Salary :
20000 to 40000 (based on experience) Training Period :
1 month Bond Period :
1 year Job Types: Full-time, Permanent Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb940,000.00 per month Schedule:
  • Day shift
Supplemental pay types:
  • Performance bonus
Education:
  • Bachelor\'s (Preferred)
Experience:
  • total work: 1 year (Required)
Language:
  • English (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3242032
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Surat, Gujarat, India
  • Education
    Not mentioned
  • Experience
    Year