Job Description

Position:

Customer Service Executive

Reporting To:

Store Manager / Customer Experience Manager

Job Summary

The Customer Service Executive is responsible for assisting walk-in customers, resolving queries, and ensuring a positive in-store experience at the retail electronics outlet.

Key Responsibilities

Greet customers and assist them with product inquiries and store navigation Provide accurate information about electronics products, features, pricing, and offers Handle customer complaints, service requests, and escalations professionally Coordinate with sales, service, and billing teams to resolve customer issues Assist with product demonstrations when required Handle warranty, exchange, and service-related queries as per company policy Maintain customer records and feedback logs Ensure high levels of customer satisfaction and service quality Follow store SOPs and customer service standards

Qualifications & Skills

Minimum education: Graduate (preferred) Prior experience in customer service or retail (electronics retail preferred) Strong communication skills in English and local language Customer-centric approach with problem-solving ability Basic computer knowledge and CRM/POS familiarity * Ability to work flexible shifts, weekends, and holidays