Job Description

Job Title: Customer Service Executive (Sales)
Location: Pune, Various (Malls, Cafes, Event Venues)
Department: Operations - Robo PlayZone
Reports to: PlayZone In charge / Operations Head
Job Summary
The Game Zone Operator/Customer Service Executive is responsible for running and maintaining the Robo PlayZone physical robotics and RC game setups at malls, cafes, and event locations. This role involves customer interaction, game operation, basic maintenance, and sales of RC toys. The ideal candidate should be friendly, attentive, and capable of handling both operational and light technical tasks.
Key Responsibilities

• Daily Operations

• Open and close the game zone as per schedule.

• Operate robotics RC games, drones, and other equipment for customer use.

• Guide and assist customers in playing games safely and effectively.

• Ensure smooth gameplay and troubleshoot any small operational issues.

• Customer Service & Sales

• Greet customers and provide information about games, pricing, and offers.

• Promote and sell RC toys, robots, and related products to visitors.

• Handle billing and payment transactions when required.

• Maintain a friendly, engaging, and approachable attitude to enhance customer experience.

• Maintenance & Cleaning

• Perform daily cleaning of robots, RC cars, drones, and arena surfaces (acrylic, props, etc.).

• Charge and discharge batteries for all equipment as per guidelines.

• Conduct basic repairs and maintenance of RC equipment.

• Report any technical or mechanical issues to the maintenance team promptly.

• Safety & Compliance

• Ensure all safety rules and operational guidelines are followed by customers.

• Monitor and prevent misuse of gaming equipment.

• Follow company protocols for handling equipment and reporting incidents.

Requirements
Skills & Requirements

• Education: 12th Pass / Diploma / BBA / B.Sc.

• Languages: Fluent in Hindi and Marathi (basic English preferred).

• Basic knowledge of RC cars, drones, or gaming equipment (training will be provided).

• Good communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage crowds.

• Basic troubleshooting and repair skills (preferred but not mandatory).

• Physically fit to handle equipment setup and cleaning tasks.

Work Schedule & Conditions

• Flexible shifts (including evenings, weekends, and holidays).

• Standing for extended periods during game operation.

• Occasional travel for events and installations.

Benefits
Growth Opportunities

• Opportunity to move into Robo PlayZone Incharge role.

• Cross-training in advanced robotics and drone operations.

• Incentives based on sales and customer feedback.

Skills Required