Job Description

Key Responsibilities

Respond promptly to customer inquiries via email, phone calls, chat, and social media platforms. Handle inbound and outbound customer interactions related to orders, deliveries, returns, exchanges, and product inquiries. Resolve customer issues by understanding complaints, identifying root causes, and providing effective solutions. Maintain accurate and detailed records of customer interactions and resolutions in CRM or internal systems. Coordinate with logistics, warehouse, marketing, and internal teams to ensure timely issue resolution and customer satisfaction. Monitor customer feedback, identify recurring issues, and suggest process or service improvements. Maintain a positive, empathetic, and professional attitude in all customer interactions.

Requirements

Proven experience in customer service or client-facing roles, preferably in retail, e-commerce, or fashion brands. Strong verbal and written communication skills. Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Comfortable working with CRM tools, order management systems, and email platforms. Strong problem-solving skills with a customer-first mindset.

What We Offer

Opportunity to work with a growing fashion and lifestyle brand. Exposure to end-to-end customer support operations in e-commerce and retail. A collaborative work environment with learning and growth opportunities.
Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person