Job Description

Key Responsibilities/Accountabilities

• Knowledge on telecom products/services like Wireless, IP services & Fixed etc
• Responsible for Delivery of services across SDWAN/IP data/Voice and transmission for domestic and international enterprise customers
• In-depth understanding of telecom standards & protocols
• Experience in end-to-end service design tasks in Customer, Core and Access network design
• Validating customer order requitement
• Order Raising in fulfillment systems and customer engagement
• Progress orders as per agreed SLA\'s
• Conduct a kick- /Handover meeting with PM & all relevant stakeholder team.
• Customer circuit planning and design activity
• Raising Purchase order for last mile supplier and equipment providers
• End to end service design for customer
• Exposure to International client facing functions
• Good in both Verbal and Written Communication skills
• Good in Basics of IP and Transmission
• Good In MS-Office
• Excellent math, organization, and time management skills
• Customer service experience with superior phone skills
• Ability to work in a fast paced, performance based environment
• Coordinate between multiple teams (Suppliers, Vendors, Internal Teams)
• Organize calls with all stakeholders
• Sign-off tasks on time in the workflow tool
• Send Comms to Customer and Project Teams
• Tracking orders on daily basis
• Update systems with latest update regularly
• Deliver service as per the agreed date with the Customer.

• Graduate Degree in Engineering (Electronics & Telecommunications)
• CCNA preferred
• 0-3 Years of experience in telecom service delivery across Wireless and Fixed domain
• Good understanding of telecom standards & protocols - Telecom Testing (VOIP), RF Installation and Testing Knowledge
• Proficient with Microsoft Office Suite and good knowledge in documentations
• Strong oral and written communication skills to communicate with internal and external customers
• Decision-making skills and taking the right approach logically
• A good team player & good Customer experience /satisfaction.

Tata Communications