with 1-2 years of experience in handling customer interactions via phone, email, or chat. This is an excellent opportunity for professionals who are looking to grow in a fast-paced BPO environment and take their customer service skills to the next level.
Key Responsibilities:
Handle inbound and outbound customer interactions via phone, email, and chat
Resolve customer queries efficiently and professionally within defined timelines
Maintain service quality and adhere to company policies and customer service standards
Collaborate with team members and escalate complex issues when necessary
Work in rotational night shifts as per business requirements
Requirements:
1-2 years of experience in a BPO or customer service environment
Strong communication skills in English - both verbal and written (mandatory)
Basic knowledge of CRM tools and customer service software
Ability to multitask and remain calm under pressure
Willingness to work night shifts and rotational schedules
What We Offer:
A supportive and professional work environment
Skill development and continuous training opportunities
Growth path into senior roles based on performance
Competitive compensation and night shift allowance
How to Apply:
Send your updated resume to
tanu.rajput@sourcemash.com
or apply directly through
Indeed
.
Job Type: Full-time
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.