Job Description

We are seeking an experienced and customer-focused

Customer Service Executive

with a background in

Hotel Management

to deliver exceptional service and ensure customer satisfaction. The ideal candidate will have at least

3 years of experience

in customer service, preferably within the hospitality or service industry. This role requires excellent communication skills, problem-solving abilities, and a passion for creating positive guest experiences.

Key Responsibilities:

Handle customer inquiries, complaints, and requests promptly and professionally. Provide accurate information about products, services, or bookings through phone, email, or in-person interactions. Maintain a high level of customer satisfaction by ensuring timely follow-ups and issue resolution. Coordinate with internal departments such as Sales, Operations, and Reservations to meet customer needs. Maintain detailed records of customer interactions, feedback, and transactions. Support service improvement initiatives by identifying recurring issues and suggesting solutions. Uphold company standards of hospitality and service excellence in every interaction. Train and guide junior staff in customer handling and service protocols when required.

Required Skills & Qualifications:

Bachelor's Degree or Diploma in

Hotel Management

, Hospitality, or a related field. Minimum

3 years of proven experience

in a customer service or guest relations role. Strong verbal and written communication skills. Proficiency in MS Office and customer relationship management (CRM) software. Excellent interpersonal and problem-solving abilities. Professional appearance, positive attitude, and strong work ethic. Ability to remain calm and effective under pressure.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund
Education:

Master's (Preferred)
Experience:

Customer service: 3 years (Preferred)
Work Location: In person