Customer Service Executive - Ocean Export Operations
Location:
Govandi, Mumbai
Experience:
4 - 7 Years
Industry Preference:
Export/Import, Logistics, Freight Forwarding
Salary Range:
?6 - ?9 LPA (based on experience and fit)
Job Overview:
We are looking for a proactive and detail-oriented Customer Service Executive with strong expertise in
Ocean Export Operations
. The ideal candidate should have a solid understanding of international logistics, customer coordination, and export documentation.
Key Responsibilities:
Handle end-to-end customer service processes for export orders via ocean freight
Coordinate with clients for order confirmation, shipping schedules, and document verification
Manage export documentation including invoices, packing lists, BL instructions, and COO
Liaise with shipping lines, CHA, and logistics partners for smooth dispatches
Resolve customer queries, complaints, and ensure prompt issue resolution
Update internal systems and maintain accurate records of shipments and customer interactions
Support sales and operations teams with timely customer communication and execution follow-up
Track shipments and proactively communicate delays or changes to customers
Key Requirements:
Graduate in Commerce, Business Administration, or related field
4-7 years of hands-on experience in customer service with a strong focus on
ocean export operations
Familiar with INCOTERMS, LC documentation, export compliance and shipment booking processes
Excellent communication, coordination, and problem-solving skills
Proficient in MS Office and ERP systems (SAP/Tally/Customs Software preferred)
Candidates residing in or willing to commute to
Govandi, Mumbai
are preferred
Job Type: Full-time
Pay: ?600,000.00 - ?900,000.00 per year
Schedule:
Day shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service-Ocean Export Operations: 4 years (Preferred)
Total: 7 years (Preferred)
Location:
Mumbai, Maharashtra (Preferred)
Work Location: In person
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Job Detail
Job Id
JD3714014
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
MH, IN, India
Education
Not mentioned
Experience
Year
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Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.