Job Description

Responsibilities

Respond to customer queries in a timely and accurate way via WhatsApp, email, or chat. Explain services, identify customer needs, and guide them through documentation requirements. Convert leads into successful cases and achieve sales targets. Upsell relevant add-ons and maintain a high customer satisfaction ratio. Update internal CRM databases with case details, follow-ups, and resolutions. Monitor and address customer feedback, complaints, or escalations. Coordinate with doctors, operations, and QA teams for smooth case closures.

Requirements and skills

Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM and design systems work Excellent communication and problem-solving skills Multi-tasking abilities on chat and email Patience when handling tough cases Working laptop, internet connection and power backupProficiency in written English is mandatory Contributing for a 9 hours productive shift (We work in one shift from 12pm - 10:00 pm) with one rotational weekly off

This job is for you only if you are a self-motivated, energetic, eager to learn and looking for a fast pace high growth startup culture.

Job Type: Full-time

Pay: ₹192,000.00 per year

Benefits:

Work from home
Application Question(s):

Explain in a few lines why do you think you would be a good fit for the role that you are applying for? Are you open to a rotational shift, 6-day working structure? Elaborate your experience of handling customers via chats and emails Do you have a working laptop, handy internet connection and power backup at your disposal? Are you comfortable to contributing for a 9 hours productive shift ?
Experience:

total work: 1 year (Required)
Language:

English (Required)
Work Location: Remote