Job Description

Envia.com is the leading logistics, technology and e-commerce company that is revolutionizing shipping worldwide. We help companies automate and manage their local, national and international shipments and we have a presence in more than 17 countries. We use the highest technology, we have a global network of strategic partners and we promote global trade by exceeding our clients\' expectations. You will explore the latest cutting-edge technologies and tools at envia.com that allow us to optimize our operations and exceed market expectations. You will witness how our creative and efficient solutions make a difference in the world of logistics, technology and electronic commerce. What can you expect from envia.com A great work environment, personal and professional growth. You will be able to achieve all the goals that you set for yourself and you will have the possibility of having your own work team. You will develop a professional career plan, you will find yourself surrounded by brilliant, passionate and innovative minds that drive change and disruption in the market. You will be part of a collaborative and international team, where the entrepreneurial spirit is encouraged and the diversity of ideas and opinions is celebrated. You will benefit from a highly dynamic and collaborative work environment, where fluid communication and team spirit are essential to achieve collective success. What activities will you have to do Follow up on customer requests Responsible for incoming chat contacts Outbound & inbound calling First response to customers and sales team. Daily and weekly reports, delivery based on results and requests. Keeping all KPIs in line and customer satisfaction as a priority. Attend to chat volume, send daily pick up reports to couriers Assistance to sales teams Weekly report on incidents and common issues We offer you: Base salary Paid training Opportunity for development, growth and career plan For us it is very important that you meet the following requirements: English proficiency Negotiation Positive positioning and multitasking Ease of word Problem solving skills Experience in logistics industry Location: Noida Sector 1, Nearest Metro Station: Noida Sector 15 Monday to Friday: 09:30 AM to 06:30 PM Saturday: 10:00 AM to 02:00 PM (WFH) Sunday: Off

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