Job Description

Senior Service Executive

- Customer Service

Location:

Sakinaka, Andheri East Mumbai

Employment Type:

Full-Time (Work from office)

Department:

Customer Service and Support

:

We are looking for a passionate and skilled

Senior

Service Executive

to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey with us. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized solutions, and ensuring that they receive a seamless, high-quality experience throughout their membership.

The ideal candidate will possess excellent communication skills, a client-centric mindset, and a deep passion for helping people find their ideal life partners.

Role and Responsibilities:

Customer Interaction and Service:

Engage with high-profile users via inbound and outbound calls for customer service, renewals, and upselling. Provide expert guidance on Company's services and features. Address customer concerns with professionalism and empathy. Assist users in enhancing their profiles to boost visibility.

Sales, Renewals, and Revenue Generation:

Upsell premium services and handle membership renewals effectively. Build lasting relationships and maximize revenue opportunities. This is a fixed salary role, unaffected by targets.

Documentation and CRM Updates:

Maintain detailed records of all interactions in the CRM. Follow all standard operating procedures and compliance guidelines.

Team Collaboration and Learning:

Collaborate with other teams to improve customer experience. Attend trainings to stay updated with platform upgrades.

Requirements & Remuneration:

For

Night Shift - Male Candidates Only

Fluency:

English + Hindi

Shift:

Night Shift with 2 Rotational Week Offs

Qualification:

Minimum HSC Passed

Experience Requirement:

Minimum 6 months in Customer Service/sales/Renewals/upselling/cross-selling.

Age:

24 to 37 years

Interview Process:

HR Round Operations Round Manager Round

Salary:

25,000 - 35,000 IN Hand + PF + Mediclaim + Other benefits.

Why Join Us:

? On Payroll + Competitive Salary + Incentives
? Robust Training & Career Development
? Dynamic & Inclusive Work Culture
? Contribute to a Meaningful Mission

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Monday to Friday Night shift
Supplemental Pay:

Commission pay Performance bonus Yearly bonus
Application Question(s):

Do you speak any regional languages? What was your last in hand salary?
Education:

Higher Secondary(12th Pass) (Required)
Language:

English (Required)
Work Location: In person