Customer Service Executive

Year New Delhi, Delhi, India

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Manage and resolve variety of customer requests
Respond to email tickets, online chat or phone calls to help resolve customer issues
Educate customer about product features and assist in troubleshooting the issue related to it
Asking questions to understand customer requirements and provide feedbacks and inputs to relevant stakeholders.
Analyze data and present trends to internal stakeholders
Out call Customers for resolution and close looping of email & chat

Desire Candidate

Graduate with excellent fluency in English and Hindi, Additional language skills would be a plus
Minimum 1.5 - 2 years of experience in Customer Support
Knowledge of Customer Support tools, ORM and chat tools
Comfortable to work in dynamic environment

Job Types: Full-time, Fresher Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb925,000.00 per month Schedule:

Education:

Experience:

Language:

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