Job Description

About Company
Axis My India Limited is India's leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India's vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India's top psephologist.
Job Summary
The Customer Service Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities

• Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.

• Provide accurate information about products.

• Handle complaints and resolve issues efficiently to maintain customer trust.

• Maintain detailed records of customer interactions in CRM systems.

• Collaborate with internal teams to ensure smooth resolution of customer concerns.

• Monitor and report on customer feedback to improve service quality.

Requirements
Skills & Qualifications

• Bachelor's degree or equivalent experience in customer service or related field.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in MS Office and CRM software.

• Ability to work under pressure and meet deadlines.

• Positive attitude and strong interpersonal skills.

Preferred Experience

• 5+ years in a customer service role.

• Experience in [industry-specific knowledge, e.g., telecom, e-commerce, banking].

Key Performance Indicators (KPIs)

• Customer satisfaction score (CSAT).

• First response time and resolution time.

• Call quality and adherence to scripts.

Benefits
Other Benefits

• Competitive salary and benefits package

• Opportunity to make significant contributions to a dynamic company

• Walking distance from Chakala metro station, making commuting easy and convenient.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.

Skills Required