Job Description

We Are Hiring - Escalation Handling Executive (E-Commerce Process)

Are you great at solving problems and handling tough customer cases?
Join our team and help deliver exceptional customer experience!

Role:

Escalation Handling Executive

Location:

Bhopal (Onsite)

Salary:

?15,000 per month

Process:

Inbound & Outbound - E-Commerce

Experience:

Fresher/Experienced both can apply

Interview Location:

2nd Floor, Shriram Plaza, Ayodhya Bypass Road, Bhopal

Note:

Our office is relocating soon to:
Elegant Business Square, 3rd Floor, In Front of People's University,
Ayodhya Bypass, Bhopal
(Candidates must be willing to relocate.)

Important Note:

Candidate must have good communication skills in English.
Profiles without strong English communication will not be considered.

Key Responsibilities:

Handle escalated customer calls (orders, refunds, returns, delivery issues) Provide quick and accurate resolutions Coordinate with internal teams for case closure Maintain CRM updates and case notes Ensure timely resolution as per TAT Identify recurring issues and share insights
Skills Required:

Excellent English and Hindi communication Problem-solving and decision-making ability Ability to stay calm under pressure Basic computer knowledge E-commerce process knowledge is a plus
Apply Now:

Email: hr.intern@avyaanmgmt.com
Contact: +91 91793 21387

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person