Job Description

Job Title:

Customer Service Executive

Location:

Indore, Madhya Pradesh

Company:

GoMaxoo

Job Type:

Full-time

Salary: ?

10,000- ?25,000 per month

Experience:

0-2 years

About GoMaxoo:

GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team.

Role Overview:

As a

Customer Service Executive

, you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients.

Key Responsibilities:

Handle inbound customer calls, emails and chat from the U.S. professionally and promptly.

Provide accurate information about businesses and services.

Assist customers with booking, cancellations, and modifications.

Resolve customer issues and complaints effectively.

Maintain detailed records of customer interactions and service requests.

Coordinate with internal teams to ensure timely service delivery.

Follow up with customers to confirm satisfaction and resolve any outstanding concerns.

Stay updated on company policies, services, and industry trends to provide informed support.

Requirements:

Minimum 0-2 years of experience in customer service, preferably handling U.S.-based customers.

Excellent English communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Comfortable handling high call volumes with professionalism and patience.

Basic computer skills and familiarity with CRM or call management systems.

Ability to work flexible shifts to cover U.S. time zones.

Knowledge of transportation or logistics industry is a plus but not mandatory.

Preferred Qualifications:

Previous experience in customer service (preferred but

not

mandatory) Passion for travel and helping others plan great trips Ability to work independently as well as in a team Good Communication Skill Sales and Convincing skill

Compensation and Benefits:

We offer a competitive salary ranging from

?10,000 to ?25,000 per month

, based on experience and skills. In addition, employees are eligible for

Annual bonuses and performance-based incentives

, rewarding dedication and exceptional contribution to the team's success.

Schedule:

Day shift

Night shift (US shift)

Rotational shift

How to Apply:

Send your resume on hr@gomaxoo.com

or You can contact us +919202570569

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?25,000.00 per month

Schedule:

Day shift Morning shift Night shift Rotational shift US shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 +919202570569