Job Description

Act as the primary point of contact for customers regarding project-related queries, updates, and concerns Handle customer complaints, service requests, and feedback professionally and within defined timelines Coordinate with site engineers, project managers, contractors, and vendors to resolve customer issues Maintain accurate records of customer interactions, complaints, and resolutions Communicate project updates, timelines, handover schedules, and documentation requirements to customers Assist customers during unit handover, snag list preparation, and defect liability period (DLP) Conduct customer follow-ups to ensure satisfaction after issue resolution Support billing, documentation, and agreement-related customer queries in coordination with accounts/legal teams Ensure compliance with company service standards and policies Prepare periodic customer service reports and MIS for management review
Contact Pooja HR

9503536099

Job Type: Full-time

Pay: ?18,000.00 - ?20,000.00 per month

Work Location: In person