who can turn conversations into connections, and queries into happy, loyal customers. If you're empathetic, solutions-driven, and excited to build meaningful relationships with our community, this role is for you.
What You'll Do
Be the first touchpoint:
Respond to customer queries across email, phone, chat, and social media within our defined response times.
Resolve with care:
Provide clear, accurate, and empathetic solutions to customer issues -- ensuring resolutions are timely and effective.
Close the loop:
Identify recurring issues and share insights with operations, logistics, and product teams to help us get better every day.
Own your numbers:
Track and update records accurately to keep data reliable.
Collaborate deeply:
Work closely with logistics, ops & product to ensure smooth deliveries and proactive communication with customers.
What We're Looking For
1-2 years of customer service or client servicing experience (D2C, e-commerce is a plus).
Strong communication skills in English
A problem-solver with patience, empathy, and a customer-first mindset.
Highly organized
Comfort with Excel.
Ability to juggle multiple conversations while keeping quality high.
Based in
Mumbai
and available to work full-time from our office.
Job Types: Full-time, Permanent
Benefits:
Leave encashment
Paid sick time
Paid time off
Provident Fund
Application Question(s):
How many years of relevant experience do you have?
What is your current CTC?
What is your Expected CTC?
Work Location: In person
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