Job Description

JK Botanicals Pvt ltd

J K Botanicals Pvt Ltd, a subsidiary of Jairamdass Khushiram established in 1875, we offer Authentic Safe Certified Herbal Ingredients derived from 300+ varieties of herbs sourced globally. We operate two state-of-the-art manufacturing units, for Botanical Extracts and Steam Treated Botanical Powders, Herbal Tea, Herbs, Spices, we cater to 40+ countries.

Our expertise lies in providing customized solutions and clinically proven Branded Ingredients, empowering the creation of highly effective herbal products in Nutraceutical, Cosmetic, Ayurvedic, Food & Beverages industries. Backed by prestigious global certifications (FSSCC, BRCGS, ISO, GMP, Kosher, Halal, and Organic), we prioritize delivering top-notch products with prompt assistance.

Our Vision: To grow with our clients with commitment to our values of loyalty, authenticity, product quality and relationship.

Website - www.jairamdass.com

Company Video :- https://youtu.be/SnDkfko3Cgs

Position - Customer service executive

Location- Vashi, Navi mumbai.

Any graduate.

Experience - 3 to 8 years.

Job Responsibilities :-

Ticketing Systems

Helpdesk Software CRM Ticketing Bitrix24 Service Request Handling

Process & Coordination

Issue Tracking Complaint Management Internal Ticket Coordination SLA Monitoring Follow-up & Closure Tracking Cross-Functional Coordination

Support Role

Sales Support Ticketing Operations Support Customer Support Coordination Back-office Ticket Management Inside Sales Coordinator Business Development Support CRM & Sales Analyst (Junior)

CRM Software

Sales Proposals Quotation Preparation Price Quotation Order Verification Sales Documentation Sample Order Processing

Key Skills

Ticket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring, Internal Coordination, Follow-ups, MIS Reporting

Preferred candidates from Herbal / Ayurvedic / Nutraceutical / Food Ingredient manufacturing companies with exposure to B2B sales support, CRM handling, ticket assignment, order processing, and sales coordination.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person