Job Description

Location
Shivane
Employment Type
Full-time

Job description

Role Overview


We're seeking a dynamic Customer Experience Champion to be the face of our brand and the voice of our users. In this pivotal role, you'll ensure our customers - from savvy students to seasoned educators - have an exceptional journey with our product.





What You'll Do


Provide white-glove support across multiple channels (chat, email, phone) with a focus on delighting users Become a product expert, guiding customers to unlock the full potential of our platform Collaborate with our Product and Engineering teams to shape the future of education technology Analyze user feedback and transform insights into actionable product improvements Proactively identify opportunities to enhance the customer experience

Top 5 skills (Must have )

A bachelor's degree or equivalent practical experience Excellent communication skills in English (additional languages are a plus!) Tech-savviness and the ability to quickly learn new tools A problem-solving mindset and the drive to go above and beyond for customers * Adaptability and enthusiasm for working in a high-growth startup