Job Description

Job Title: Customer Service Executive

Location: Kandivali, Mumbai

Job Type: Full-time, Entry Level

About Us:

At Amplispot, we specialize in providing marketing solutions to strengthen brands' online presence, attract potential customers, and accelerate business growth. We're on the lookout for enthusiastic freshers to join us as Business Development Executives. This is a fantastic opportunity for newcomers to start their career in business development with thorough training and support.

Key Responsibilities:

Job Title: Caller for Digital Platform Engagement Team

Location: Kandivali

Position Type: Full-time/Part-time

Job Summary:

As a Caller for the Digital Platform Engagement Team, you will reach out to users who are actively using our platform. Your primary responsibility is to ensure users are satisfied with the platform, assist with any queries, and encourage further engagement. You will work closely with other teams to provide feedback and support the overall success of our platform adoption efforts.

Key Responsibilities:

Make outbound calls to users actively engaged with our digital platform.

Engage users to understand their experience with the platform and address any concerns or questions.

Offer guidance and assistance on platform features and functionalities.

Provide personalized recommendations to enhance user experience and encourage further usage.

Document interactions accurately and follow up on unresolved issues.

Maintain a high level of professionalism and empathy while engaging users.

Work with cross-functional teams to provide feedback and suggest improvements to the platform based on user interactions.

Meet or exceed performance metrics related to call volume, customer satisfaction, and user engagement.

Stay up-to-date on platform updates and changes to communicate them effectively to users.

Qualifications:

Proven experience in a customer-facing role, preferably in outbound calling or customer service.

Excellent communication and interpersonal skills with the ability to build rapport quickly.

Ability to listen actively, identify customer needs, and provide effective solutions.

Strong problem-solving skills and the ability to handle user concerns with patience and professionalism.

Tech-savvy with the ability to quickly learn new digital tools and platforms.

Ability to work both independently and as part of a team.

Previous experience with digital platforms or SaaS products is a plus.

Goal-oriented with a focus on customer satisfaction and engagement.

How to Apply:

If you're keen to kick-start your career in customer service executive, send your resume and a cover letter via Indeed or email at kajal.k@amplispot.com

Amplispot is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

Job Types: Full-time, Fresher, Internship

Pay: ₹12,000.00 - ₹16,000.00 per month

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person