Attending inbound calls involves receiving and responding to incoming calls from customers
Provide accurate and relevant information regarding products, services, company policies, and procedures.
Respond to customer inquiries via email in a timely, clear, and professional manner.
Ensure all customer emails are acknowledged and resolved
Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
Assist customers with order tracking, billing inquiries, account management, and product-related questions.
Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
Maintain detailed logs of follow-up actions, resolutions, and outcomes.
Collect customer feedback and report trends to management for continuous service improvement.
Required Experience, Skills and Qualifications:
1- 4 years of experience in a customer service role, either in a call center, retail environment, or any customer-facing position.
Experience in managing both inbound calls and responding to customer enquiries via email, phone, or chat
Verbal Communication: Strong phone etiquette with a clear and friendly tone. Ability to communicate complex information in a simple and professional manner.
Written Communication: Ability to write clear, concise, and professional emails. Proficient in grammar, spelling, and maintaining a polite, customer-friendly tone.
Basic knowledge of using Microsoft Office Suite (Word, Excel, Outlook).
Job Type: Full-time
Pay: From ?25,000.00 per month
Work Location: In person
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