This role offers the opportunity to be a part of QubeHealth's Team. 'QubeCredit' solves a massive problem in India (Out of Pocket Expense on Account of Healthcare = USD 72 Bn).
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.
Compensation:
INR 15,000 monthly, includes all deductions as applicable.
Roles & Responsibilities:
Request an appointment with a Doctor for a virtual consultation.
Request an appointment with the Diagnostic facility for themselves and their family members.
Enquire about their QubeCredit facility (provided by QubeHealth).
Enquire about their Employer provided, Group Mediclaim Policy (details made available to QubeHealth by that Employer, and displayed within the QubeHealth system).
Guidance in making the right choice of a hospital or a clinic.
Emergency assistance of an Ambulance or a Doctor.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels (calls, emails, messages).
Acknowledging and resolving customer complaints.
Knowing Qube products inside and out so that they can help the customers efficiently.
Maintaing records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with internal team where necessary.
Share insights basis customer interaction to improve the process.
Ensure customer satisfaction and provide professional customer support.
Requirements:
QubeHealth does not discriminate on the basis of age, gender or social background. However the ideal candidate would possess the following background:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers and should have their own device to work out.
Experience working with customer support tools such as HubSpot would be and advantage.
Candidates with a marketing background are preferable.
Willing to provide a dedicated 9 Hours per day (8am to 9pm, Monday to Saturday, any 9 hour slot) to Work-From-Home.
Possesses a capable PC or Laptop, with a reliable electricity and internet connection.
REPORTING
You will be reporting to the Customer Experience Team Lead.