Job Description

(Job Title: Customer Service Executive - Logistics

Location: Chandivali, Andheri

Department: Customer Service / Operations

Employment Type: Full-time

Experience: 1-3 years

Salary: 30K

About the Company

We are a fast-growing logistics and supply chain solutions company committed to providing reliable and efficient delivery services. We're looking for a Customer Service Executive who can ensure smooth coordination between clients, operations, and delivery teams.

Key Responsibilities

Handle customer inquiries and service requests via phone and email.
Coordinate with warehouse, dispatch, and transport teams for timely deliveries.
Track shipments and provide real-time updates to clients.
Resolve delivery issues, delays, or escalations promptly.
Maintain accurate customer and shipment records in the system.
Generate daily and weekly logistics reports for management.
Build and maintain positive relationships with clients and internal teams.
Required Skills & Qualifications

Graduate in any discipline (preferably in Logistics / Commerce / Business).
1-3 years of experience in customer service or logistics coordination.
Excellent communication and problem-solving skills.
Proficient in MS Excel, Word, and ERP/CRM tools.
Strong organizational skills and attention to detail.
Ability to multitask and work under pressure.
Working Hours:

Monday to Saturday | 9:30 AM - 6:30 PM

Benefits:

Competitive salary package
Growth opportunities within the logistics domain
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Provident Fund
Experience:

Customer service: 2 years (Required) Customer support: 2 years (Required) Logistics: 2 years (Required) Freight: 2 years (Required)
Language:

English (Required)
Work Location: In person