Job Description

Customer Experience Executive : We are looking for a Customer Experience Executive who can interact with Customers and coordinate with the different teams to provide a solution with empathy. Key parts of the process would include - ₹ Respond to customer queries across all support channels promptly (Call, Email, Chat). ? Coordinate with our operations team to ensure proper dispatch of packages. ? Ensure a smooth delivery experience by working with our delivery partners. ? Proactively resolve issues, complaints, or escalations while ensuring customer satisfaction. ? Meet or exceed customer service KPIs (response time, resolution time, customer satisfaction scores, etc.). ? Collect, track, and analyze customer feedback to identify trends and recommend improvements. ? Assist in building a strong knowledge base/FAQ for customers and internal teams. ? Ensuring the customer has a positive experience with the brand. Who are we looking for? An ideal candidate would be someone with the following: ₹ Excellent Verbal & Written Communication skills ? Good analytical skills and familiarity in working with Excel ? Problem-solving mindset with attention to detail. ? Empathy and patience when handling customer concerns. ? Passionate about Customer Support Job Details: 1. Work timings: Rotational 2. Location: Work from home

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Paid time off Work from home
Work Location: In person