Job Description

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner Resolve customer complaints and issues with empathy and efficiency Maintain detailed records of customer interactions, transactions, comments, and complaints Provide accurate, valid, and complete information using the right methods/tools Process orders, forms, applications, and requests Follow communication procedures, guidelines, and policies Escalate unresolved issues to the appropriate internal teams Keep updated on product knowledge and company services to better assist customers Support the team in achieving individual and departmental goals

Requirements:

Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices is an advantage Excellent communication and interpersonal skills Customer-oriented mindset with the ability to stay calm under pressure Problem-solving skills and attention to detail Minimum qualification: High school diploma (Bachelor's degree preferred)
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person