Job Description

Company:

KShine A Services (Hiring for our client)
www.kshineaservices.com

Apply at: recruitment@kshineaservices.com

Job Responsibilities-

Apply only if you are genuinely interested to join

Handle inbound customer calls related to products and services. Address queries regarding orders, deliveries, product details, and service requests. Resolve customer complaints effectively and escalate unresolved issues to the relevant departments. Maintain a positive, empathetic, and professional attitude toward customers at all times. Update customer interaction records in the CRM system accurately. Coordinate with logistics and sales teams to ensure timely deliveries. Follow communication scripts and company guidelines. Provide support via phone, email, and chat (if required). Meet daily/weekly/monthly targets for quality and productivity.

Required Skills & Qualifications

Minimum HSC (12th pass); Graduates preferred. 0-4 years of experience in customer service (FMCG or call center background preferred). Good communication skills in English, Hindi, and Marathi. Basic computer literacy and familiarity with CRM systems are advantage. Strong problem-solving skills and patience in dealing with customer issues. Ability to work in a fast-paced, team-oriented environment.

Working Days & Timings

6 days working (Sunday fixed week off) Day Shift (8 AM - 8 PM) - 9 Hours Window

Salary & Benefits

Competitive salary based on experience (INR 12,000 - 18,000/month CTC approx.) Opportunity to work with a leading brand

Selected candidates will be on the direct company payroll

Internal career growth opportunities Candidates will not have to pay any fees to anyone.

Interested candidates can share their updated CV at:

recruitment@kshineaservices.com

Visit us at:

www.kshineaservices.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person