Job Description

Years of experience: 1-3 years

Looking for candidates comfortable travelling to Lower Parel & Marol

Shifts:

Rotational Shifts - including night shifts (5 days working)

Week Off

: Rotational (any 2 days in the week, could be split or consecutive)

Responsibilities:

(Including, not restricted to)

Candidates experience in ORM or Customer service Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports

Ideal Candidate Profile:

Strong internal co-ordination, iron clad integrity Entrepreneurial, and possess a proactive approach with a strong bias for action A deep desire and commitment to create truly outstanding output at all times Should be a visionary
Job Types: Full-time, Permanent

Application Question(s):

Are you open to working in the Night shift? Current CTC Expected CTC Would you be comfortable travelling to Lower Parel, Mumbai? Available to join immediately or Notice period? (Mention your Notice period duration if any)
Work Location: In person