Job Description

Key Responsibilities:

Customer Service

- Respond to customer inquiries via phone, email, chat, and social media.

- Resolve customer complaints and concerns in a fair and timely manner.

- Provide product/service information, pricing, and availability.

- Process customer orders, returns, and exchanges.

Issue Resolution

- Investigate and resolve customer issues promptly and efficiently.

- Escalate complex issues to senior management when necessary.

- Collaborate with internal teams (e.g., sales, technical) to resolve customer concerns.

Customer Relationship Building

- Build and maintain strong customer relationships.

- Identify opportunities to upsell/cross-sell products/services.

- Provide personalized solutions to meet customer needs.

Data Management

- Accurately document customer interactions in CRM software.

- Maintain customer records, including contact information and interaction history.

Quality and Improvement

- Participate in quality assurance initiatives to improve customer satisfaction.

- Identify areas for process improvement and suggest solutions.

Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off
Education:

Diploma (Preferred)
Experience:

total work: 1 year (Preferred)
Work Location: In person