Job Description

JD:

: The CRM Executive will play a crucial role in managing customer relationships

within the hair and beauty industry. Responsibilities include handling and monitoring inbound and

outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The

role requires a deep understanding of customer needs and the ability to provide personalized

solutions.

Key Responsibilities:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.

- Resolve customer inquiries efficiently and professionally.

- Maintain accurate records of customer interactions and transactions.

- Work closely with other teams to ensure customer issues are resolved.

- Provide feedback and suggestions to improve customer service processes.

Required Skills:

- Fluent in English with excellent communication skills.

- Strong convincing and negotiation skills over the phone.

- Pleasant and professional phone demeanor.

- Proficiency in using CRM software and tools.

- Basic skills in Google Sheets or Excel.

- Ability to multitask and manage time effectively.

- Strong problem-solving skills.

Preferred Experience:

- Industry Experience: Candidates with experience in salons, hair transplants, hair patches, or hair

extensions will be given preference.

- Work Experience: Minimum of 2 years in a similar customer service or CRM role.

- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.

Work Schedule:

- Full-time position.

- Monday off, working on Sundays.

- Typical working hours: 11 AM to 8 PM or 10 AM to 7 PM

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person

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