Customer Service Executive

Year    MH, IN, India

Job Description

Job Title:



Customer Support Associate - L1 / L2 / L3 (Full-Time)

Customer Service Associate / Executive (Level 2 / 3)

Location:



Cybercity & Magarpatta, Pune

Experience Required:



L1:

Freshers to 6 months

L2:

6 months to 1 year

L3:

1 year and above

Shift Timing:



6:30 PM to 3:30 AM IST

Candidates should be

flexible to work extended hours

as needed.

Working Model:



Work from Office (WFO)

- 5 days a week

Fixed weekly off:

Saturday & Sunday

Key Responsibilities:



Handle customer queries via chat/email/voice support (based on role level) Provide Level 1 to Level 3 technical or process support as per business requirements Troubleshoot and resolve basic to moderate technical issues Maintain high levels of customer satisfaction Accurately log all customer interactions into the system Meet defined productivity and quality standards Escalate unresolved issues to higher support levels where applicable

Required Skills:



Excellent verbal and written communication skills

in English Good

typing speed

(minimum 30 WPM with 90%+ accuracy) Basic

computer literacy

and familiarity with MS Office tools (Excel, Word) Ability to multitask and navigate between tools/systems

Analytical and problem-solving skills

Team player with a positive attitude

Pre-requisites:



Candidate must be

an Indian citizen

, aged

18 years or above

No active backlogs at the time of joining Willingness to work in

night shifts

and

WFO (Work from Office)

model Must be based in or willing to relocate to

Pune


Preferred (for L2 & L3 roles):



Prior experience in

international voice/chat/email process

Exposure to handling customer queries in a BPO/KPO setup Familiarity with SLA-driven support environments

Why Join Us:



Dynamic work environment with learning & growth opportunities Fixed weekend offs Opportunity to work in a global support role Competitive salary and performance-based growth
Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

Food provided Health insurance
Education:

Bachelor's (Required)
Experience:

Typing: 1 year (Required)
Language:

English (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3995667
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year