Customer Support Associate - L1 / L2 / L3 (Full-Time)
Customer Service Associate / Executive (Level 2 / 3)
Location:
Cybercity & Magarpatta, Pune
Experience Required:
L1:
Freshers to 6 months
L2:
6 months to 1 year
L3:
1 year and above
Shift Timing:
6:30 PM to 3:30 AM IST
Candidates should be
flexible to work extended hours
as needed.
Working Model:
Work from Office (WFO)
- 5 days a week
Fixed weekly off:
Saturday & Sunday
Key Responsibilities:
Handle customer queries via chat/email/voice support (based on role level)
Provide Level 1 to Level 3 technical or process support as per business requirements
Troubleshoot and resolve basic to moderate technical issues
Maintain high levels of customer satisfaction
Accurately log all customer interactions into the system
Meet defined productivity and quality standards
Escalate unresolved issues to higher support levels where applicable
Required Skills:
Excellent verbal and written communication skills
in English
Good
typing speed
(minimum 30 WPM with 90%+ accuracy)
Basic
computer literacy
and familiarity with MS Office tools (Excel, Word)
Ability to multitask and navigate between tools/systems
Analytical and problem-solving skills
Team player with a positive attitude
Pre-requisites:
Candidate must be
an Indian citizen
, aged
18 years or above
No active backlogs at the time of joining
Willingness to work in
night shifts
and
WFO (Work from Office)
model
Must be based in or willing to relocate to
Pune
Preferred (for L2 & L3 roles):
Prior experience in
international voice/chat/email process
Exposure to handling customer queries in a BPO/KPO setup
Familiarity with SLA-driven support environments
Why Join Us:
Dynamic work environment with learning & growth opportunities
Fixed weekend offs
Opportunity to work in a global support role
Competitive salary and performance-based growth
Job Type: Full-time
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
Food provided
Health insurance
Education:
Bachelor's (Required)
Experience:
Typing: 1 year (Required)
Language:
English (Required)
Work Location: In person
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