Job Description

About the Role -

As a Customer Success Associate in our Operations team, you will play a vital role in ensuring the smooth delivery of our placement-focused training programs across partner colleges. You will work closely with internal teams, industry mentors to deliver a high-quality experience to students. Your core focus will be on effective coordination, real-time monitoring and issue resolution.

Responsibilities -

Coordinate training sessions by acting as the primary point of contact for scheduling and communication. A major part of this involves calling industry mentors to map suitable time slots based on college availability and mentor expertise. Support live monitoring of sessions to ensure that classes begin on time, mentors are present and any technical or operational issues are handled promptly. Handle escalations from students or coaches efficiently, ensuring timely resolution and maintaining a positive training environment Collaborate with internal teams to maintain alignment on timelines, session quality, and overall delivery standards.

Preferred Knowledge / Skills / Abilities -

Good communication and interpersonal skills Proficiency in Google Suite Self-motivated with a problem-solving attitude
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Application Deadline: 03/08/2025
Expected Start Date: 28/07/2025