Job Description

Job Title: Customer Service Executive - E-commerce (Web Department)

Location: Location

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Job Summary:

We are looking for a proactive and customer-focused Customer Service Executive to handle customer queries, complaints, and support requests for our e-commerce platform. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a good understanding of e-commerce operations.

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Company Profile :

Super Knit Industries (Brand - Supersox)

Super Knit Industries is one of India's preeminent manufacturers and exporters of premium and luxury socks since May 1999.

The Super Knit manufacturing unit is located in Daman & the office is located in Lower Parel, Mumbai (India). Super Knit Industries has formed and nurtured great business relationships with their overseas clients in Europe and the Middle East

Please refer to our company website for more information i.e. www.superknit.com

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Key Responsibilities:

Handle customer inquiries via phone, email, chat, and social media regarding orders, products, returns, payments, and website issues. Resolve customer complaints and ensure customer satisfaction through timely and effective communication. Coordinate with internal teams like logistics, warehouse, product, and web development to address and resolve issues. Track and update customer orders, cancellations, refunds, and replacements as per company policies. Manage and monitor daily customer queries and ensure they are addressed within TAT (Turnaround Time). Maintain customer records and update CRM systems accurately. Report common customer issues, website bugs, or system challenges to the concerned team for resolution. Provide suggestions to improve the overall customer experience on the website. Support in backend operations related to product listings, order flow, and online campaign queries, if required.
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Key Skills and Competencies:

Excellent verbal and written communication skills Strong problem-solving and decision-making ability Patience and empathy to deal with customer concerns Good organizational and multitasking skills Knowledge of e-commerce platforms, CRM systems, and customer support tools Basic understanding of website operations and user flow Ability to work in a fast-paced environment
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Qualifications and Experience:

Graduate in any discipline (Commerce/IT preferred) 1-3 years of experience in customer service, preferably in an e-commerce setup Familiarity with platforms like Shopify, Magento, WooCommerce, or similar is an advantage
Regards,

Aruna

Super Knit Industries

Contact No. 7718843299

Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Experience:

Customer service: 3 years (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 7718843299