, you will be the first point of contact for walk-in customers. You'll guide them through financial solutions, help with documentation, and ensure they have a smooth experience with us.
What You'll Do:
Welcome and assist customers at the branch
Understand customer needs and recommend suitable financial products
Help check eligibility for products like invoice discounting
Support customers in filling out forms and collecting KYC documents
Answer questions about services and application status
Coordinate with sales, credit, and operations teams
Ensure all work complies with company policies and guidelines
Collect feedback to improve customer service