Job Description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Customer Service Executive- Malaysia Cheques
In this role, you will:

• Accountable to correctly interpreting and acting on the Cheque instructions and ensuring accuracy.
• An acceptable/agreed volume of work is handled contributing to the achievement of the section's performance targets.
• Responsible to prioritize process and complete tasks in accordance with procedures.
• Customer calls if any, are handled as per the company standards and focus must be on the customer's experience with the product and the bank.
• Ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
• A high level of awareness about phishing, compliance and money laundering is always maintained. Accountable to complete all end of day checks and assist the team leads to achieve SLA targets.
• Accountable to ensure all investigation work is completed within SLA to avoid financial and reputation risk and must engage in cross skilling.
• Independently reconcile the internal suspense accounts daily to maintain NIL differences. Provide training to the new members and monitoring their performance at learning time to make sure they have fully understood the process and complete the queues as per SLA's.

To be successful, you will:

• Attend process related calls with Business Area and other Stake holders involved with the process to discuss any procedural changes or updates.
• Responsible to review procedures monthly to ensure they are in-line with the current scenarios and communicate with team if any changes.
• Ensure compliance as per audit requirements by performing the required audit checks for the processes.
• Have/acquire good understanding of the processes. Responsible to handle escalations from the business and resolve queries effectively (including customer queries / issues).
• Provide additional support to the team members and line managers -Admin/Access, etc. related. Innovate and provide ideas for process improvement. Negotiate & build strong relationship with Business Partner
• Responsible to maintain oversight to ensure Bank's reputation is protected. Participate in implementation of new technology in conjunction with Onshore Service delivery given that the Cheque business is at growth stage.
• Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management to enhance customer experience.
• Should be flexible to work in shifts, on weekends and holidays (E), MS Office, Keyboard shortcuts, Knowledge on cheques Processing is an added advantage (E).

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***

Skills Required