Job Description

Key Responsibilities:

Handle incoming customer inquiries via phone, email, or CRM tools related to pricing, shipments, and service support. Prepare and coordinate price quotations, tenders, and rate cards in collaboration with the pricing team. Assist UAE-based clients with real-time updates, order tracking, service status, and issue resolution. Communicate with UAE-based internal teams (e.g., Sales, Logistics, Finance) to ensure timely responses and accurate pricing. Maintain pricing records, respond to RFPs/RFQs, and update CRM/systems with the latest information. Follow up on quotations and pricing offers to convert leads and support account retention. Handle customer complaints professionally and escalate unresolved issues as needed. Support sales team with backend documentation and pricing reports. Ensure compliance with UAE business practices and customer expectations.

Required Skills and Qualifications:

Bachelor's degree/Master's degree in logistics or equivalent. 1-5 years of customer service experience Strong understanding of pricing processes in logistics, retail, or services. Ability to work UAE business hours and handle UAE clients professionally. Proficiency in MS Excel, CRM tools, and ERP systems (e.g., SAP, Salesforce). Strong organizational and multitasking skills. Attention to detail and problem-solving attitude.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person